Terms & Conditions

For safety reasons, itineraries, sea trips, or transfers may be adjusted as necessary.
All bookings are subject to availability at the time of reservation. A booking is confirmed upon receipt of full payment.
Certain programs may require participants to submit a copy of their passport for insurance purposes or National Park fee registration.
Dietary preferences (e.g., vegan, vegetarian, halal) should be communicated during the booking process to ensure proper arrangements.

Cash Payment and Credit Card Payment: Guests in Phuket are welcome to pay in cash or by credit card. Full payment must be completed 1–2 days before the tour date. Note: Credit card payments incur a 3% bank processing fee.
Deposit: A 20% deposit is required to secure your booking; the balance is due no later than 5 days before the tour date.
Bank Transfer or Online Payment: Secure transactions via Stripe or Pay Solutions are accepted.

Refunds will be processed via the original payment method and may take 3–20 business days to complete.
A processing fee of 400 THB or 10% of the total amount (whichever is higher) will be deducted for administrative and banking charges.

Cancellations made more than 48 hours before the activity start time: Eligible for a refund, less an administration fee of 400 THB or 10% of the total amount (whichever is higher), as outlined in the refund terms.
Cancellations made less than 48 hours before the activity start time: Non-refundable. Except for operator-initiated cancellations due to safety concerns or government orders, in which case alternatives such as refunds, rescheduling, or program changes will be offered.
Cancellations due to personal reasons (e.g., illness) require official documentation for review. Approval is not guaranteed.
Specific programs may have different cancellation policies; please refer to the booking details for clarification.

Amendments, such as changes to dates, names, or pickup locations, must be requested at least 48 hours before the tour and are subject to availability.
Guests who fail to arrive at the designated pickup time and location will be considered no-shows and charged the full booking amount.

Children aged 4–11 years (and under 120 cm in height) are eligible for child pricing. Children under 4 years (height not exceeding 100 cm) may join free of charge without a reserved seat.
Parents or guardians are responsible for supervising children at all times.
Some programs may have different child policies; please refer to the specific booking details for clarification.

Round-trip hotel transfers are included for select tours; additional charges may apply for transfers outside standard pickup zones.
For tours without included transfers (e.g., Yona Beach Club), guests are responsible for arranging their own transportation or booking additional services.
Pickup times will be specificed on the voucher once confirmed and/or communicated one day before the tour. Guests must wait at the hotel lobby and present their ticket (or e-ticket) to the driver for confirmation

Food and drinks are prohibited on board during certain tours.
The operator reserves the right to refuse service to any guest deemed unfit to participate for safety reasons, including health issues or intoxication.
Guests are required to adhere to all safety instructions provided by the tour guide or crew.

Travel accident insurance is included and provided by operators/suppliers, covering medical expenses and accidents within policy limits under Thai law.
Guests are responsible for their personal belongings, as the company is not liable for loss or damage during the tour.
Any damage to equipment or facilities caused by guests will result in additional charges.
Insurance coverage applies only for the day of the trip.

Most bookings are confirmed instantly. In cases where availability needs to be verified, you will be notified promptly.
Once an invoice is sent, it confirms that the selected tour or program is available. Payment should be completed promptly to secure your booking, as spots are allocated on a first-come, first-served basis.
As a trusted operator with TAT License 34/02819, we are committed to delivering exceptional service and reliability.

Tours may be canceled or modified due to unforeseen circumstances, such as adverse weather, natural disasters, or government regulations.
In such cases, guests will be offered alternatives, including refunds, rescheduling, or program modifications, as per their preferences.

Tour from Phuket